Privacy Policy

This Privacy Policy ("Policy") describes how Pakrum ("we", "us", "our"), the operator of pakrum.cam ("Site", "Platform"), collects, uses, stores, shares and protects information obtained through your use of this Site. This Policy applies to all visitors and users of the Platform regardless of their location.

Pakrum is an English-language information and guide platform for Pakistani users with an interest in online sports betting, casino gaming, responsible gambling practices, payment methods and related educational content. We are not a gambling operator and do not process gambling transactions or payments of any kind. Our data processing activities relate solely to the operation of this informational website.

By accessing or using this Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of the Site. This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform as a whole.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

Pakrum collects a limited range of data necessary for the operation and improvement of this informational Platform. The categories of data we may collect are as follows:

3.1 Technical and Usage Data (Automatically Collected)

• IP address (may be anonymized or truncated depending on configuration);
• Browser type, version and language settings;
• Operating system and device type;
• Referring URL and pages visited on the Site;
• Time and date of access, session duration;
• Clickstream data and interaction patterns within the Site.

3.2 Communication Data (Provided Voluntarily)

• Email address, if you contact us at our support address;
• The content of any message you send us;
• Any additional information you voluntarily include in correspondence.

3.3 Data We Do Not Collect

We collect data through the following means:

• Automatic collection via web server logs: Standard server logs record technical request data (IP address, browser, pages accessed) each time a resource on the Site is requested.
• Cookies and similar technologies: We use cookies to support Site functionality and, where applicable, to collect aggregated analytics data. See Section 8 for full details.
• Analytics tools: We may use privacy-conscious analytics services to understand aggregate Site usage patterns. Where these tools collect data, they do so in accordance with their own privacy policies and under our instruction to minimize personal data collection.
• Direct communication: When you contact us by email, we receive and store any information you choose to include in your message.

We do not use deceptive means to collect data, do not purchase third-party data lists, and do not collect data from social media platforms or third-party gambling operators on users of this Site.

We process the limited data we collect for the following specific purposes:

We do not process Personal Data for automated decision-making or profiling purposes, and we do not use data collected on this Site to target individuals with gambling advertising.

Where data protection law requires a legal basis for processing Personal Data, Pakrum relies on the following grounds:

• Legitimate Interests: Processing technical and usage data for Site security, abuse prevention and aggregate performance analysis, where our legitimate interests are not overridden by your rights and interests;
• Consent: For non-essential cookies and analytics tools where your consent is required and obtained;
• Contract / Pre-contractual Steps: Where processing is necessary to respond to your direct enquiry or support request;
• Legal Obligation: Where we are required to retain or disclose data under applicable law.

We do not sell, rent or trade your Personal Data to any third party. We may share data in the following limited circumstances only:

• Service Providers (Data Processors): We engage trusted third-party technical service providers (such as hosting infrastructure providers and analytics platforms) who process data solely on our behalf and under our instruction, subject to appropriate data processing agreements.
• Legal Requirements: We may disclose data where required to do so by law, court order, regulatory authority or government instruction with appropriate legal force.
• Protection of Rights: We may disclose data where we reasonably believe it is necessary to prevent fraud, protect the security of the Site, or enforce our Terms & Conditions.
• Business Transfers: In the event of a merger, acquisition or sale of assets, User data may be transferred as part of that transaction, subject to the same protections described in this Policy.

We do not share data with Third-Party gambling operators, payment service providers (including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah), or advertising networks for marketing purposes without your explicit consent.

Pakrum uses cookies and similar technologies to operate and improve the Site. Cookies are small text files stored on your device that help us recognize return visitors, store preferences and understand how the Site is used in aggregate.

You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies or be notified when new cookies are set. Note that disabling essential cookies may impair Site functionality.

We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, as described in Section 5, or as required by Applicable Law.

When data is no longer required, we take reasonable technical steps to securely delete or irreversibly anonymize it. Anonymized data (from which no individual can reasonably be identified) may be retained for longer periods for aggregate statistical analysis and platform improvement.

Communication data (emails sent to our support address) is retained for up to 24 months from the date of last contact, unless a longer retention period is required for legal or regulatory compliance purposes.

Pakrum implements appropriate technical and organizational measures to protect Personal Data against unauthorized access, accidental loss, alteration, disclosure or destruction. These measures include:

• HTTPS/TLS encryption for all data transmitted between your browser and our servers;
• Access controls limiting data access to authorized personnel only;
• Regular review of data handling procedures and security configurations;
• Data minimization practices — we collect only what is necessary and retain it only as long as needed.

If you believe that a security incident involving your data has occurred in connection with this Site, please contact us immediately at the address in Section 16.

Depending on the data protection laws applicable in your jurisdiction, you may have one or more of the following rights in relation to your Personal Data held by Pakrum:

To exercise any of the above rights, please submit a written request to our support email address (set out in Section 16). We will aim to respond within 30 days. We may request proof of identity before processing your request. Note that some rights are subject to legal limitations and may not apply in all circumstances.

Users in Pakistan should be aware that Pakistan does not currently have a comprehensive standalone data protection statute equivalent to the GDPR. However, Pakrum is committed to applying fair and transparent data handling standards as a matter of good practice regardless of jurisdictional requirements.

We do not knowingly collect Personal Data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete that data. If you believe that a minor has accessed or submitted information to this Site, please contact us immediately using the details in Section 16.

The Site may contain informational references to third-party gambling platforms, payment services or other external resources. This Policy applies solely to data collected and processed by Pakrum through this Site. It does not apply to:

• Third-party gambling operator websites you navigate to independently;
• Payment service providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah;
• Any external site, platform or service not directly controlled by Pakrum.

We encourage you to review the privacy policies of any third-party platforms you choose to use. Pakrum is not responsible for the privacy practices of external sites and accepts no liability for data collected or processed by them.

Data processed by Pakrum may be stored or processed on servers located outside Pakistan. Where Personal Data is transferred to jurisdictions that may not provide the same level of data protection as your home country, we take reasonable steps to ensure that appropriate safeguards are in place — including contractual protections with service providers.

By using this Site, you acknowledge that technical data may be processed on infrastructure hosted in jurisdictions outside Pakistan as a normal incident of operating a global web platform.

Pakrum reserves the right to update or modify this Privacy Policy at any time. When we make material changes, the "Last reviewed" date at the top of this page will be updated accordingly.

We encourage you to review this Policy periodically to stay informed about how we handle your data. Your continued use of the Site following the publication of any revised Policy constitutes your acceptance of the updated terms. If you disagree with the changes, you must discontinue use of the Site.

If you have any questions, concerns or requests relating to this Privacy Policy or our data handling practices, please contact us using the details below. We will make every effort to respond promptly and in plain English.

We aim to acknowledge all privacy-related requests within 5 business days and provide a full response within 30 calendar days. Requests must be submitted in English. Where identity verification is required, we may ask you to provide supporting information before we can process your request.